Answers to your Questions

Shipping

What is the currency of the store?

We’re an international store selling in multiple countries, all prices are in USD.

How much is shipping? (it’s free!)

Shipping is free on all orders and takes between 5-15 business days for most locations (In a few countries it can take longer than that, e.g. Brazil). We also offer Express shipping via DHL to US and Canada, Australia and New Zealand and Europe for $15 with a shipping time of 3-6 working days.

Where do you ship?

We’re currently shipping to the following countries or territories:

Asia
China, Hong Kong, India, Indonesia, Israel, Japan, Kazakhstan, Macau, Malaysia, Philippines, Singapore, South Korea, Taiwan, Thailand, United Arab Emirates

South America
Argentina, Brazil, Colombia, Peru

North America
Bahamas, Cayman Islands, Canada, Costa Rica, Mexico, United States (US)

Europe
Austria, Belarus, Belgium, , Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Monaco, Netherlands, Norway, Poland, Slovakia, Slovenia, Spain, Sweden, Switzerland, Ukraine, United Kingdom (UK)

Australia and Oceania
Australia, New Zealand

Your country is not in the list? Please contact us via the contact form below or send us an email to hello@silverlight.store and we will check if we can ship to you.

How long will it take to get my package?

We ship all orders within 24 hours.

Standard Shipping orders should usually arrive within 6-16 business days after ordering. Holidays, special occasions (e.g. before Christmas) or extreme weather events may delay shipping times.
Express Shipping orders should arrive within 4-7 business days after an order is placed.

Can I expedite my order?

Yes, we also offer Express shipping via DHL for $15 with a shipping time of 3-6 working days. Express shipping is available for US, Canada, Australia, New Zealand and Europe.

How can I track my order?

Tracking will be available within 24-48 hours after ordering. Tracking will be available on your order confirmation page and via an email update confirming your order has shipped.

If you don’t get an email with your tracking number, in order to request tracking for your order, please reach out to hello@silverlight.store with your order number after 48 hours have passed and we will send you the tracking link.

Refunds, Returns & Exchanges

How can I cancel my order?

Orders may be cancelled by contacting hello@silverlight.store. Orders that are already processed may not be cancelled‚ and you may need to wait until you receive the item in order to return it.

Do you allow for exchanges?

Yes! Exchanges are available on all orders. Items to be exchanged must be undamaged, unworn and in original packaging. If you would like to exchange your item, please contact us at hello@silverlight.store.

What is your return policy?

We love the products we make and think you will, too. In fact, we’re so confident that you’ll love your Silverlight product that we’ll even cover the cost of return shipping if you choose not to keep your item. If you would like to return an item please reach out to hello@silverlight.store. After your returned item has been received we can send a replacement or issue a refund. Refund requests received within 90 days of purchase will be issued to the original form of payment when available. Refunds processed beyond 90 days will be issued via Silverlight store credit for future purchases.

What should I do if I’m not satisfied with an item?

We got you covered! We stand 100% behind our products, goods and services and pay great attention to detail in everything we do. We strongly believe you’ll be happy with your purchase. We believe in the quality of our products so much, that every product from Silverlight is covered by an unconditional lifetime satisfaction guarantee. If you’re not satisfied with any item, simply return it to us at any time for an exchange or refund of the purchase price, no questions asked.

Got more questions? How can we help?

Send us an email at hello@silverlight.store or through the contact form below. We would love to hear from you!